At Teas.ng, we prioritize customer satisfaction and strive to ensure you receive high-quality products. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

• Returns must be initiated within 7 days of receiving your order.

• Items must be unopened, unused, and in their original packaging to qualify for a return.

• Perishable products, such as loose-leaf teas, tea bags, and gummies, are not eligible for returns due to hygiene and safety reasons.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us at [your email or phone number] within 48 hours of delivery.

• Provide clear photos of the damaged or incorrect product.

• We will arrange a replacement or issue a refund, depending on stock availability.

3. Refunds & Exchanges

• Approved returns will be processed for a refund or exchange, based on customer preference.

• Refunds are issued via the original payment method within 5-7 business days after approval.

• Exchanges are subject to stock availability.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, damaged product).

• We recommend using a trackable shipping service to ensure we receive your return.

5. Non-Returnable Items

• Opened or used items

• Perishable products (tea, gummies, etc.)

• Discounted or promotional items

6. How to Initiate a Return

To start a return, contact our customer service team at [email protected] or call 09073183333 with your order number and reason for return.

For further inquiries, feel free to reach out—we’re happy to help!

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